負面情緒是人人避之唯恐不及，但又不可避免的狀態。職場上、餐廳裡、大街上都有可能會遇到不盡如人意的事情，但此時大吼大叫或失控叫罵，絕對是一個很母湯的選擇，也無助於解決問題。那麼到了人生地不熟的國外，遇到真的令人無法忍受的事情時，要怎麼有禮貌、但又直接的將你的不滿表達出來呢？
今天我們就來整理一下，英文有哪些較得體的開場白，可以表達你的抱怨或不滿：
1. I'm sorry to say this, but …
我很抱歉這麼說但是….
2. I'm sorry to trouble you, but …
我很抱歉造成你的麻煩但是…
3. I'm afraid I've got a complaint about …
恐怕我對…有些抱怨。
4. Don't get me wrong, but I think …
希望你不要誤會，但我覺得…
5. Excuse me, but there is a problem …
不好意思，但…是有問題的。
6. I was expecting … but …
我本來期待…但….
7. I hate to tell you, but …
我很不願意告訴你，但…
8. Sorry to bother you, but …
很抱歉打擾你，但…
9. I have a complaint to make.
我想抱怨某些事。
10. I'm angry about …
我對….感到很生氣。
接下來我們就舉幾個常見的場合和狀況，來看看這些句子怎麼應用吧！
餐廳 In the restaurant---牛排過熟了
Customer: Excuse me. I'm afraid I ‘ve got a complaint about my steak. It's obviously over cooked.
Waiter: I'm terribly sorry, sir. I'll get back to the kitchen and make sure you can get a new one.
Customer: Don't get me wrong. I got no attempt to take advantage of your restaurant. I just think it's necessary to let you know the problem exists.
Waiter: Of course! We'll do our best to not to make the same mistake again.
辦公室 At the office---影印機又故障了
Worker: Oh man…I hate to tell you, but this is the third time the copy machine broke down this week. I'm going to lose my patience!
Clerk: I can't tell you how sorry I am. Our company is working hard on the problem. We promise this will never happen again.
飯店In a hotel---空調壞掉了
Customer: Excuse me, but there is a problem with the air-con in my room. Could you please get someone to fix it as soon as possible?
Front desk clerk: I'm afraid there isn't much we can do at such a late night. However, if you don't mind, we can get you another room and upgrade it. Do you find it acceptable?
生活中不如意的事情十之八九，真的不巧遇上了，其實只要冷靜禮貌地將你的想法表達出來，大多數的狀況都是可以獲得解決的。尤其服務業文化在歐美國家可是跟我們亞洲有很大的差異，一定要留意，奧客文化絕對會讓你的旅途寸步難行喔！快將上面的幾句萬用開場白多練習幾遍，你也可以當一個滿分旅人～
持續關注我們的文章，一起學習更多實用好玩的英文喔！
融入生活學英文，自然而然講英文！