TOEIC多益第三部分「簡短對話」必備句型：「抱怨」、「提供解決方法」
對於想考取多益高分的考生來說，配分比重高達百分之四十的第三部分「簡短對話」(Short Conversations)是必須把握的題型。然而，多益對話的主題非常多元，涵蓋談判、訂購、購買租賃、產品研發等等。面對多元的主題與相關的字彙，考生除了勤練聽力、累積字彙外，還可以如何準備「簡短對話」呢？
語言功能：「抱怨」、「提供解決方式」
在生活或職場中，我們說話有許多目的，例如：抱怨與提供解決方式。這些「語言功能」經常出現在各種多益情境中。如果考生熟悉表達這些語言功能的句型，他們會更容易聽懂多益的簡短對話，也更容易回答聽力理解題。我們看以下「抱怨」與「提供解決方式」的句型：
| 抱怨 |
回答 |
| I'm calling to complain about one of your salespeople. |
What seems to be the problem? |
| I'm sorry, but I'm not satisfied with my steak. It's too tough. |
I'm so sorry. Let me have the chef cook you another one. |
| Would you mind turning down your music? It's too loud. |
Oops, sorry. I didn't notice that. |
| Excuse me, but you're standing on my foot. |
Oh, I'm so sorry. |
| 提供解決方式 |
回答 |
| How about we refund your money and send you a new USB at no charge? |
That sounds good to me. |
| We're sorry about the air conditioning not working. Would it be OK if we sent a technician to you tomorrow? |
No. I don't think so. It's really hot here now. |
簡短對話範例題組
讓我們用以下的題組，說明以上的句型如何幫助考生聽懂簡短對話與回答聽力問題：
1. What does the woman complain about?
(A) Wrong size
(B) Damaged goods
(C) Late delivery
(D) Wrong color
2. What does the man say about his company?
(A) It is doing well.
(B) It is low season.
(C) It is very busy now.
(D) It is in financial trouble.
3. What does the man offer to do?
(A) Give the woman a discount
(B) Refund the woman's money
(C) Send the woman a new skirt
(D) Pick up the wrong skirt in person
解題步驟：
Step 1: 閱讀題目，判斷題型
第一題是「女子在抱怨甚麼？」，所以考生必須聽對女子抱怨的內容。第二題是「關於他的公司，男子說了甚麼？」，所以考生必須注意聽男子對他公司的敘述。第三題是「男子提議做甚麼？」，所以考生可以預測男子會提供方式，解決女子的抱怨。
Step 2: 專心聽對話，利用句型聽出答案
對話開始撥放後，考生便可以利用上述「抱怨」與「提供解決方式」的句型聽出題目的答案。讓我們看對話的文字稿，句型部分用底線標示：
W: Hi, I ordered a skirt last week and the order arrived this morning. The problem is, I ordered a light blue skirt, but you sent me a dark one. I'm sorry to complain, but this is the second time I received a wrong order from you.
M: I'm really sorry that we messed up your order, ma'am. It's our peak season now. How about we send you a new skirt and you keep the other one?
W: Yeah. That sounds fine to me.
第一題的話，女子在對話的一開始提到「問題是，我訂了一件淺藍色的裙子，可是你們寄給我深藍色的裙子」(The problem is, I ordered a light blue skirt, but you sent me a dark one.)，所以答案為(D) Wrong color。至於第二題，男子提到「現在是我們的旺季」(It's our peak season now.)，所以答案是(C) It is very busy now.。至於第三題，男子提到「我們寄給妳一件新的裙子，然後舊的給妳好不好？」(How about we send you a new skirt and you keep the other one?)，所以答案是(C) Send the woman a new skirt。
總結
在本篇文章中，我們分析如何利用「抱怨」與「提供解決方式」的句型，回答「簡短對話」的題目。希望學員能夠應用在平常的練習與正式的考試中。請持續關注我們的學習文章，一起戰勝多益喔！